Medical Office Administration


A student works the phones in an office

Medical Office Administrators work in physicians’ offices, medical clinics, long- term care facilities, hospitals and many other healthcare service settings. They are responsible for the front office responsibilities such as; answer phones, schedule appointments, organize medical records, process insurance forms, prepare reports, assist physicians with various presentations or articles, record medical histories, schedule patients for hospitalization or other procedures, bookkeeping tasks, billing patients, preparing financial and tax reports, processing invoices, convert paper charts into digital records, transcribing, patient referral or admission, monthly mailings, taking inventory, and ordering supplies and equipment. Some of the work requires specialized skills, such as the usage of medical terminology or medical coding.

What skills will I learn?

Course work will include medical terminology; information systems, office management, office supervision, medical coding, billing and insurance, electronic medical records, transcription, legal and ethical issues, formatting and word processing. Students will learn administrative and support functions and develop skills applicable in medical environments.

What tools or equipment will I be exposed to?

Students will be exposed to Medical Coding and Billing software, Electronic Medical Records software, Medical Transcription software/hardware, Microsoft Excel, Word, and PowerPoint.

What job opportunities will I have?

  • Medical and Dental Offices
    Insurance Companies
    Medical Supply Companies
    Hospital Unit Managers
    Admission Clerks
    Records Managers
    Medical Office Assistants
    Medical Coders
    Billing Clerks
    Other Health-care Related Organizations

What is the salary range and job outlook for Medical Office Administration graduates?

According to the United States Bureau of Labor Statistics, employment of medical secretaries—which includes medical office administrators—is expected to increase 36 percent from 2012 to 2022. This rate for medical office administrators is much faster than the average rate for all occupations. Federal health legislation will increase the number of patients who have access to health insurance, which will in turn increase patient access to medical services. Also, the mature population will have an increased demand for medical services. As a result, medical secretaries will be crucial in completing administrative tasks associated with billing and insurance processing.

With additional training what other kinds of advanced job opportunities might I find?

Experienced workers may have the opportunity to become medical office supervisors and/or medical office managers.

Required Courses

PDF Medical Office Administration Course Checklist

Learn more, contact:
Kathy O'Steen
252-249-1851 ×3050

Pamlico Community College does not discriminate in its educational programs, activities, or employment on the basis of sex, age, disability, race, color, national origin, sexual orientation or religion.